News Releases

May 19, 2021: District Attorney Gascón Announces Consumer Lawsuit Against Frontier for Misrepresenting Internet Speeds

Pamela J. Johnson, Public Information Officer
(213) 257-2000

Los Angeles County District Attorney George Gascón announced today the filing of a civil lawsuit against Frontier Communications, alleging that the company charged consumers for more expensive and higher Internet-speed service than provided.

“Consumers must receive the Internet service they are paying for,” District Attorney Gascón said. “We will not stand by while consumers fulfill their end of the contract and companies fail to fulfill theirs.”

The complaint alleges that Frontier advertised and sold Internet service based on download speed and sold them to consumers over the phone and online. But the speed consumers received often fell far short of what was stipulated in the plans, the suit alleges.

Filed in the U.S. District Court for the Central District of California, the complaint was filed with the Federal Trade Commission as the lead agency and attorneys general from Arizona, Indiana, Michigan, North Carolina and Wisconsin.

District attorneys’ offices in Los Angeles and Riverside counties filed on behalf of the state of California.

The complaint also alleges that Delaware-based Frontier violated the FTC Act and various state laws by misrepresenting the speeds of Internet services and engaged in unfair billing practices.

The lawsuit calls for an injunction prohibiting the company from engaging in unlawful, unfair, deceptive or misleading conduct. It also orders Frontier to pay a civil penalty for each violation, and restitution as required by law, plus cover the cost of the suit.

Frontier provides digital subscriber line Internet service to approximately 1.3 million consumers, many in rural areas, across 25 states including California.