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Consumer Protection Division - Consumer Tips

  • Before making a purchase, check Consumer Reports at the library and comparison shop.

  • Check on the reliability and reputation of the firm you are dealing with.

  • Make sure that the price you pay matches the advertised price you see.

  • If you are dealing with a contractor, check with the Contractor’s License Board (562) 590-5331or (626) 815-8468.

  • Make sure all guarantees, warranties and promises are in writing.

  • If you have any doubts, think it over. Don’t be pressured into buying.

  • For home repairs over $200, get several estimates and written itemizations; keep any mechanical parts which were replaced.

  • If you are buying on time, find out all finance and interest charges. Find out the monthly payments and the total cost.

  • Keep all receipts, warranties and instructions in a safe, convenient place.

  • If the company does not settle your complaint, report it to the County Department of Consumer Affairs at (213) 974-1452.

Additional consumer tips can be found at: